Terms of Service

Please read these terms carefully before using our service

Last Updated: January 1, 2024

1. Acceptance of Terms

By accessing and using Panel SMS ("the Service"), you accept and agree to be bound by the terms and provision of this agreement.

2. Service Description

Panel SMS provides SMPP/UCP platform services for wholesale SMS operations. The Service allows you to:

  • Send and receive SMS messages via SMPP and UCP protocols
  • Manage customer and provider connections
  • Configure routing rules and pricing
  • Access comprehensive reporting and analytics
  • Monitor message delivery and quality metrics

3. Account Registration

To use the Service, you must:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use

3.1 Account Eligibility

You must be at least 18 years old and legally able to enter into binding contracts to use the Service.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.

4. Service Usage

When using the Service, you agree to:

  • Comply with all applicable laws and regulations
  • Not use the Service for illegal or unauthorized purposes
  • Not transmit spam or unsolicited messages
  • Not interfere with or disrupt the Service
  • Not attempt to gain unauthorized access to the Service

4.1 Prohibited Activities

You may not use the Service to:

  • Send fraudulent or deceptive messages
  • Transmit malicious code or viruses
  • Violate intellectual property rights
  • Harass, abuse, or harm others
  • Collect user data without consent

5. Payment Terms

Payment for the Service is due according to your selected plan and billing cycle. We accept major credit cards and other payment methods as specified.

5.1 Billing

You will be billed in advance on a recurring basis based on your subscription plan. All fees are non-refundable except as required by law.

5.2 Price Changes

We reserve the right to change our fees with 30 days notice. Continued use of the Service after the price change constitutes acceptance of the new fees.

6. Service Level Agreement

Our uptime and performance commitments are detailed in our separate Service Level Agreement (SLA). Failure to meet SLA commitments may result in service credits as specified in the SLA.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. We collect, use, and protect your data as described in the Privacy Policy.

7.1 Data Ownership

You retain all rights to your data. We do not claim ownership of any content you transmit through the Service.

7.2 Data Security

We implement appropriate technical and organizational measures to protect your data. However, no system is completely secure.

8. Intellectual Property

The Service and its original content, features, and functionality are owned by Panel SMS and are protected by international copyright, trademark, and other intellectual property laws.

9. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms.

9.1 Your Right to Terminate

You may terminate your account at any time by canceling your subscription through your account settings.

9.2 Effect of Termination

Upon termination, your right to use the Service will immediately cease. We may delete your data after a reasonable period following termination.

10. Limitation of Liability

In no event shall Panel SMS be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data, use, or other losses.

11. Warranty Disclaimer

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Panel SMS operates.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of material changes at least 30 days before they become effective.

14. Contact Information

If you have questions about these Terms, please contact us at:

  • Email: legal@panelsms.com
  • Address: [Your Company Address]
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Terms of Service

Please read these terms carefully before using our services

Last Updated: January 18, 2026

Effective Date: January 18, 2026

1. Acceptance of Terms

By accessing or using the Panel SMS platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms apply to all users of the Service, including customers, partners, and visitors.

2. Service Description

Panel SMS provides a wholesale SMS messaging platform that enables users to send and receive SMS messages through SMPP and UCP protocols. Our services include:

  • SMPP/UCP gateway access for SMS messaging
  • Routing and delivery management
  • Real-time reporting and analytics
  • Billing and pricing management
  • API access for integration
  • Technical support services

3. Account Registration and Security

3.1 Account Creation

To use our Service, you must:

  • Provide accurate, current, and complete information during registration
  • Be at least 18 years of age
  • Have the legal authority to enter into these Terms
  • Represent a legitimate business entity for wholesale SMS services

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Ensuring your contact information is always up to date

4. Acceptable Use Policy

4.1 Permitted Use

You may use our Service only for lawful purposes and in accordance with these Terms. You agree to use the Service only for legitimate business-to-business SMS communications.

4.2 Prohibited Activities

You may NOT use our Service to:

  • Send spam, unsolicited messages, or marketing messages without proper consent
  • Transmit illegal, harmful, threatening, abusive, or defamatory content
  • Violate any applicable laws, regulations, or third-party rights
  • Send messages containing viruses, malware, or harmful code
  • Engage in phishing, fraud, or deceptive practices
  • Send adult content, gambling promotions, or illegal services
  • Impersonate another person or entity
  • Interfere with or disrupt the Service or servers
  • Attempt to gain unauthorized access to any part of the Service
  • Use the Service for high-risk messaging (emergency services, critical alerts)

4.3 Compliance with Laws

You must comply with all applicable laws and regulations, including but not limited to:

  • GDPR and data protection regulations
  • TCPA and anti-spam laws
  • Telecommunications regulations
  • Consumer protection laws
  • Anti-money laundering regulations

5. Pricing and Payment

5.1 Fees

You agree to pay all fees associated with your selected plan and usage as specified on our pricing page. Fees are charged monthly in advance, plus any overage charges for usage beyond your plan limits.

5.2 Payment Terms

  • Payment is due within 15 days of invoice date
  • Late payments may incur interest charges of 1.5% per month
  • We reserve the right to suspend service for non-payment
  • All fees are non-refundable except as required by law

5.3 Price Changes

We reserve the right to modify our pricing with 30 days' notice. Continued use of the Service after price changes constitutes acceptance of the new pricing.

6. Service Level and Availability

While we strive to provide reliable service, we do not guarantee uninterrupted access. We may:

  • Perform scheduled maintenance with advance notice
  • Experience temporary outages due to technical issues
  • Modify or discontinue features with reasonable notice

Please refer to our Service Level Agreement (SLA) for specific uptime guarantees.

7. Intellectual Property

7.1 Our Rights

The Service, including all software, content, trademarks, and intellectual property, is owned by Panel SMS or its licensors. You may not copy, modify, distribute, or create derivative works without our written permission.

7.2 Your Content

You retain ownership of any content you transmit through the Service. By using the Service, you grant us a limited license to process and transmit your messages for the purpose of providing the Service.

8. Data Protection and Privacy

Your use of the Service is subject to our Privacy Policy. We are committed to protecting your data and complying with GDPR and other data protection regulations.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PANEL SMS SHALL NOT BE LIABLE FOR:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, data, use, or goodwill
  • Service interruptions or delays in message delivery
  • Actions of third-party carriers or network operators
  • Unauthorized access or alteration of your transmissions

Our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Panel SMS from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of third parties
  • Content you transmit through the Service

11. Termination

11.1 Termination by You

You may terminate your account at any time by providing 30 days' written notice. You remain responsible for all charges incurred prior to termination.

11.2 Termination by Us

We may suspend or terminate your account immediately if:

  • You violate these Terms or our Acceptable Use Policy
  • You fail to pay fees when due
  • Your use poses a security risk or legal liability
  • We are required to do so by law

11.3 Effect of Termination

Upon termination:

  • Your right to use the Service immediately ceases
  • We may delete your account and data after 30 days
  • You remain liable for all outstanding fees
  • Provisions that by their nature should survive will survive termination

12. Dispute Resolution

12.1 Informal Resolution

In the event of any dispute, you agree to first contact us to seek an informal resolution before initiating any formal proceedings.

12.2 Governing Law

These Terms shall be governed by the laws of Spain, without regard to conflict of law provisions.

12.3 Jurisdiction

Any legal action relating to these Terms must be brought in the courts of Madrid, Spain.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

  • Posting the updated Terms on our website
  • Sending email notification to your registered address
  • Updating the "Last Updated" date

Continued use of the Service after changes constitutes acceptance of the modified Terms.

14. General Provisions

14.1 Entire Agreement

These Terms constitute the entire agreement between you and Panel SMS regarding the Service.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

14.3 Waiver

Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.

14.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

15. Contact Information

For questions about these Terms, please contact us at:

Panel SMS
Email: legal@panelsms.com
Address: Calle de la Innovación, 123, 28001 Madrid, Spain
Phone: +34 900 123 456