Privacy Policy

Introduction

This Privacy Policy describes how Panel SMS ("we", "our", or "us") collects, uses, and shares personal information when you use our SMS platform services. We are committed to protecting your privacy and ensuring the security of your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

1.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, billing address, and payment information
• Communications: Information you provide when contacting us for support or other inquiries
• SMS Content: Messages you send through our platform, including sender IDs and recipient phone numbers
• Technical Information: API keys, SMPP credentials, and configuration settings

1.2 Information Automatically Collected

When you use our services, we automatically collect certain information, including:

• Usage Data: SMS delivery reports, timestamps, message status, and routing information
• Log Data: IP addresses, browser type, access times, and pages viewed
• Device Information: Device type, operating system, and unique device identifiers
• Performance Data: API response times, error rates, and system performance metrics

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our SMS platform services
• Account Management: To create and manage your account, process payments, and provide customer support
• Communication: To send you technical notices, updates, security alerts, and support messages
• Analytics: To understand how our services are used and to improve platform performance
• Compliance: To comply with legal obligations and enforce our terms of service
• Security: To detect, prevent, and respond to security incidents and fraudulent activities

3. Data Sharing and Disclosure

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including SMS carriers, payment processors, hosting providers, and customer support services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Legal processes, such as court orders or subpoenas
• Requests from government authorities or law enforcement
• Protection of our rights, property, or safety, or that of our users or the public

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• SMS Messages: Stored for 90 days for operational and billing purposes
• Account Information: Retained for the duration of your account plus 3 years for legal compliance
• Billing Records: Retained for 7 years as required by law
• Logs and Analytics: Retained for 12 months for security and performance analysis

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption: All data in transit is protected using TLS 1.2+ encryption
• Data at Rest: Sensitive data is encrypted using AES-256 encryption
• Access Controls: Strict access controls and authentication mechanisms
• Security Monitoring: 24/7 monitoring for security threats and incidents
• Regular Audits: Annual security audits and penetration testing
• Employee Training: Regular security training for all employees

6. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request restriction of processing of your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at privacy@panelsms.com. We will respond to your request within 30 days.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection standards
• Other legally valid transfer mechanisms

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

9. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Panel SMS
Email: privacy@panelsms.com
Address: Calle de la Innovación, 123, 28001 Madrid, Spain
Data Protection Officer: dpo@panelsms.com

13. Supervisory Authority

If you are located in the EEA and believe that we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.